Refund policy

ALL SALES ARE FINAL

Each Amy & Madison item is made to order especially for you. Because of this, we are unable to accept returns or exchanges.

Please carefully review your size, color, and shipping information before placing your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery so we can make it right.

When contacting us, please include your order number and a photo of the item showing the issue.

Items that have been worn, washed, or altered are not eligible for replacement.

Order Changes & Cancellations

Because our products are made to order, orders begin processing quickly. Once an order has entered production, it cannot be changed or canceled.

If you notice an error immediately after placing your order, please contact us as soon as possible. While we cannot guarantee changes can be made, we will do our best to help before production begins.

For questions about an order, please use our Contact Us page.